What we do and how it works...

• Telephone consultancy and remote (off-site) access:

  • £150 per hour or part hour during office hours (9am-5pm)
  • £250 per hour or part hour outside of office hours

• On-site consultancy (during office hours):
  

  • Half-day (up to 4 hours): £800
  • Day (up to 8 hours): £1600
• For all visits, up to 2 hours of travelling time is provided at no additional cost. Beyond, 2 hours, travelling is charged at £50 per hour.
• For visits beyond a total of 5 hours travelling time or when more than one consecutive consultancy day is required, JPY reserves the right to charge for an overnight stay at a convenient 3 or 4 star hotel.
• Travel, accommodation and subsistence expenses charged at cost. Our travel mileage charge is £0.45 per mile from Surbiton. For overseas visits or visits beyond 200 miles from Surbiton, JPY will charge the lowest available public transport (air, train) fare.
• Any cancellation must be made 24 hours before scheduled consultancy. For notice less than this, JPY reserves the right to charge consultancy fee plus any expenses incurred.
• VAT will be added at the prevailing rate.
  

Terms and Conditions...

Consultancy is undertaken on the strict understanding that:

• It is permissible to connect a JPY computer to the customer's network.
• The customer has backed-up all data prior to any consultancy.
• Internet access is available on the customer's site.

Unless otherwise agreed, consultancy is provided purely on a time/materials basis during normal working hours. There are no guarantees of the work that can be accomplished in the available time.